Privacy Policy

Introduction

Welcome to Paladin ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our job application assistant platform.

Information We Collect

Personal Information You Provide

• Account Information: Name, email address, password
• Profile Data: Professional summaries, skills, work experience, education
• Resume/CV Files: Documents you upload to create job application profiles
• Job Application Data: Company names, positions applied for, application dates, cover letters
• Communication Data: Messages sent through our platform, support inquiries

Information Collected Automatically

• Usage Data: How you interact with our platform, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: We use cookies to enhance your experience and analyze platform usage
• Analytics Data: Application success rates, response times, user engagement metrics

Third-Party Information

• Job Posting Data: Information from job boards and company websites (publicly available)
• Professional Networks: Data from LinkedIn or similar platforms (with your consent)

How We Use Your Information

Core Platform Functions

• Profile Creation: Building and maintaining your professional profiles
• Application Generation: Creating personalized cover letters and applications
• Analytics and Tracking: Monitoring your job search progress and success rates
• Platform Optimization: Improving our AI algorithms and user experience

Communication

• Service Updates: Notifications about new features, maintenance, or important changes
• Application Status: Updates on your job applications and responses
• Customer Support: Responding to your inquiries and providing assistance
• Marketing Communications: Promotional emails (with your consent)

Legal and Security

• Compliance: Meeting legal obligations and regulatory requirements
• Security: Protecting against fraud, abuse, and unauthorized access
• Dispute Resolution: Handling any legal issues or disputes that may arise

Information Sharing and Disclosure

When We May Share Information

• Job Applications: When you apply to jobs through our platform, we share relevant profile information with prospective employers
• Service Providers: We work with trusted third-party vendors who help us operate our platform:
  • Cloud storage providers (AWS, Google Cloud)
  • Email service providers
  • Analytics services
  • Payment processors
• Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: SOC 2 compliant hosting and data centers

Your Rights and Choices

Account Management

• Access: View and download your personal data
• Correction: Update or correct inaccurate information
• Deletion: Delete your account and associated data
• Portability: Export your data in a readable format

Privacy Controls

• Email Preferences: Opt-out of marketing communications
• Cookie Settings: Manage cookie preferences in your browser
• Data Sharing: Control how your information is shared with employers

Geographic Rights

• EU/UK Residents (GDPR): You have additional rights including data portability, right to be forgotten, and the right to object to processing
• California Residents (CCPA): You have the right to know what personal information we collect and how it's used

Contact Us

If you have questions about this Privacy Policy or our data practices:

• Email: privacy@paladin.com
• Address: Paladin Privacy Team, [Your Address]
• Data Protection Officer: dpo@paladin.com